How should I prepare for my first appointment?

Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

To bring/keep in mind on your first visit:

  • In case of an automobile accident or worker’s compensation claim, bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
  • A prescription (if needed) for physiotherapy from your referring physician or practitioner. No referral or can’t find your referral note? No worries. We can get your first visit started and sort out other pending documents later.
  • Insurance or extended health benefit  information.
  • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
  • Please wear comfortable clothing that allows easy access to your problem areas.
  • Print out the patient forms, fill them out, and bring them with you. If you are unable to do this, please allow for extra time to fill these out upon your arrival.
Do you take my insurance?

In most cases, insurance or health benefits will cover a good portion, if not all, of your treatment costs. We understand navigating insurance can be confusing, so Zenith Physiotherapy and Wellness will be happy to assist in contacting your insurance company and determining your coverage based on your policy.

For more information, visit our insurance plan page, and please do not hesitate to contact our Airdrie physiotherapy office. We do offer different payment options for your convenience.

What should I wear for my appointments?

Dress comfortably in clothes that allow easy access for the therapist to examine your problem areas.

For treatments, loose-fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

What will payment look like?

Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

What if you don’t take my insurance/I don’t have insurance?

For patients who do not have or have maxed out their health-benefit coverage, we do offer options of payment by debit card and major credit cards.
See our billing and payment options here

How can I schedule an appointment?

Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today at 1-403-768-2747 or click here to request an appointment.

What conditions can be treated with physiotherapy?

Rest assured, our therapists are well trained to evaluate and treat your condition.

Our physiotherapists have graduated from accredited physiotherapy programs and are state-licensed. Depending on the university, the physiotherapy program is either a master’s or doctorate level degree.

Physiotherapists have years of university-level training in anatomy, physiology, kinesiology (the study of joint movement), neurology, and many of the other medical sciences. You’re in good hands!

Will I find pain relief with physiotherapy?

You sure can! Everyone can benefit from physiotherapy. By working with you and your doctor, we can discuss your options and help determine if physiotherapy will be the right choice for you. Call us today at 1-403-768-2747 to discuss your current condition or click here to request an appointment now.

Why is physiotherapy the best treatment option?

Our clinic in Airdrie prides itself on providing a positive, encouraging environment with well-trained, friendly staff.  We are confident in our ability to help you reach your goals and live a pain-free life.

You have the right to receive physiotherapy at any facility you choose. At Zenith Physiotherapy and Wellness, you will receive the highest quality care while achieving the results you are in search of.

How long do PT sessions last?

Although all patients are different, typically, the first session lasts for 1 hour. Each session after that may be 30-45 minutes.

The amount of time will be based on your specific needs, and our therapist will discuss this with you. You will most likely see your therapist two or three times per week, to begin with, and as you progress through treatment, your sessions will be more spread out.

What will my treatments look like?

With physiotherapy, it’s important to know that the overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

Our physiotherapists evaluate your movement patterns, identify the cause of your pain, and work to manage or eliminate it.

Physiotherapists are trained medical experts when it comes to musculoskeletal and neurological conditions. They work closely with physicians to make sure that your treatment plan is as efficient and effective as possible. Physiotherapy is a medical, hands-on approach to relieving pain and restoring function.

While every patient’s condition and pain are unique, our physiotherapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels.

Will my treatments be uncomfortable?

Good communication with our therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

Physiotherapy is not meant to hurt, but to relieve pain! There is a chance, however, as you restore your mobility that your pain levels will fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering.

Rest assured that this is a normal response to physiotherapy treatment and not a cause for concern.

When will I notice pain relief?

Each patient’s diagnosis is different, so together with your referring physician, our therapist will develop a plan of care that is right for you.

Your plan of care and number of visits will be determined during your first visit and explained to you by our physiotherapist.

If I want to continue with PT sessions after my pain is gone, can I do so?

Yes, once you have completed your therapy sessions, your therapist will review your at-home continuing therapy program.

We can also make arrangements to meet you at your gym to work with you on determining what equipment may be beneficial, and what exercises would be helpful in your continued recovery.